INFO AND Q&A

About Amazing Engraving

We are the GO TO source for custom recognition in trophies, awards and gifts.

–  Trophies, Military Awards, Plaques, Glass & Acrylic awards, name badges, much more!

–  Serving businesses, corporations, colleges, schools, sport teams and individuals.

–  We have the largest and nicest showroom in the entire area. Fully stocked.

–  All our custom work is done on site giving all of our awards the “personal touch”.

–  Active Military Personnel receive 10% discount on all products.

 

Q&A

Frequently Asked Questions:

Q.)  Does the pricing include engraving?
A.)
Yes. We do not charge by the letter as most others still do. We also do not charge for a normal setup. That is part of our service to you. We can also supply one free approval proof for several of our products if you request one.

Q.) What does approval proof mean?
A.) We offer you the option to see a proof (layout design) of your selected item prior to our engraving it. This way you can make any changes, adjustments or requests before your item is engraved. You must request this service when placing your order. We will email you a proof (pdf) normally within 1-2 days of receiving your order. Email the proof back to us with any changes noted. We will only proceed on the order after receiving your approval. The first proof is free. Any subsequent proofs are $5.00 ea.

Q.) What type of artwork do we need?
A.)Our preferred types of files are: cdr., eps., tiff., or even a jpeg. Faxes and photocopies do not provide high enough quality to work with.

Q.) Do we charge extra for a logo?
A.) Not normally. However some files submitted to us in low resolution may require some additional artwork charges. $20.00 minimum, If your submitted file requires extra work, we will contact you first for your approval for any additional charges.

Q.) What if I want a special font?
A.) We have provided a list of 20 different font choices to select from. However, if you can not find one from our list, let us know what it is and we may be able to find it.

Q.) Do we offer quantity discount pricing?
A.) Yes, we offer volume pricing on most standard items. Contact our sales department directly for a quote. 989.652.8503

Q.) Do we offer rush order service?
A.) Yes we do. However you need to check with our sales department prior to ordering. There is an additional charge for expediting orders. And of course, it depends on the season for availability of this service.

Q.) How long will it take to get my personalized order?
A.)
For most standard products 7-10 business days. If proofs are requested, they are emailed to you within 1-2 days, upon your approval, we can normally ship within 3-4 days. Most shipping times are between 2-3 days.

Q.) How do we ship your product?
A.) Our standard method is UPS. However we can use USPS or FedEx if you request it. Shipping costs are calculated at time of order, so we require your zipcode before we can provide an accurate shipping fee.

Q.) Can I return a personalized item?
A.) Due to the simple fact that the item has been personalized, we can not accept them for return. Except in the case of a quality issue. If your item is not 100% free from defects in materials and workmanship, you may return it for replacement. It must be returned in new condition in its original packaging for evaluation for possible replacement. To report a faulty or defective item, the customer must notify Amazing Engraving within 3 days of receiving the item. The customer can do this by phone or email with an explanation of the problem. You will be issued an RA# for return. Mark the original box with this RA# on the outside so we can quickly identify it when it arrives at our facility.

STANDARD FONT LIST:

fontlist

PLEASE CONTACT US IF YOU HAVE QUESTIONS OR IF YOU WOULD LIKE TO RECEIVE A QUOTE ON AN AFFORDABLE ITEM OR PROJECT.

(989) 652-8503

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